Contacting an Uber driver - Uber Lost and found

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Craig Zacker
@craigzacker
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Don't despair, Uber offers you several solutions. Here we explain how to contact UBER via UBER TRIP HELP , after the trip, and after forgetting an object. You can do it from the application mobile or from the website of Uber.

 

Contact a driver via the app

One of the possibilities Uber offers you is to keep drivers and passengers in touch. So, if you have forgotten an item in the car, you have the possibility to contact the driver who made your trip from the application in a simple way.



To do this, you need to access the application from your mobile phone and log in, select from the drop-down menu on the main screen "Help", in this menu select the option “Review of trips and fares”, then select the trip from the list where you lost the item, then scroll down and press “Lost item”.

This option opens the section Uber lost property, in it you have to enter your contact phone number and press "Send", your request will be sent to Uber and it will put you in contact with the driver. Wait for your driver's response and if he confirms that you have the lost item, agree on the place and time of the meeting.

Contact a driver on the Uber website

What if what you forgot in the car was your mobile phone and you can't contact the driver via the app? Do not worry! you still have a way out. Go to the Uber Help website, log in and go to the "Ride Problems & Refunds" menu. Then, from the menu, choose “Contact a driver for a lost item” and follow the instructions provided.


Scroll to the bottom of the page and, if you are already logged in, you can enter a contact phone number and then click " Send ". If your cell phone was the one you left in the car, enter a contact number for someone close to you.


From Uber they will call you on the number you entered to put you in touch with the mobile number of the travel driver where you lost your item. Then wait. If your driver responds and confirms that they have found your item, you will need to agree on a time and place where they will deliver it to you.

 

Warnings

Now you know what you should do to contact your Uber driver in case you forget an item in the car after a trip. However, we need to clarify some conditions you need to take into account when you use this service.

First of all, if your request is not answered immediately, remember that the driver may be driving, so you can leave a text message that will reply to you when free. You can also leave voice notes that your driver can listen to at the most appropriate time.


Also, remember that the drivers are independent contractors, which is why Uber and the drivers are not responsible for lost items in a vehicle at the end of the journey.

So Uber, while providing the necessary help for you to be able to retrieve your item, does not guarantee that a lost item will be detained by a driver or that it will be returned to you immediately.


We hope that these indications have been useful to you, the goal is that you can take advantage of the Uber service, this popular mobility platform that helps thousands of passengers to reach their destinations easily and safely every day. For more information on how UBER taxi works and why it is the best way to travel, enter our web portal where you can answer many questions.


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