How to fix if my Xbox One screen doesn't show an image and goes black?

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Pavel Yosifovich
@pavelyosifovich
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Hospitality! If you are an Xbox One user and unfortunately you have problems with the home screen, don't worry because here we bring you the solution. Specifically, we'll show you what you should do for fix black screen error on Xbox One in a way quick and easy.

What is the black screen error on Xbox One?

In case you don't know what this is, we'll tell you that when it occurs, the main console screen doesn't load properly. This is why you won't be able to scroll through the menus and it will not be possible to use applications or play any video games.



Methods to fix the black screen error on Xbox One

Next, in this new section we will show you many alternatives that you should try resolve the black screen error on Xbox One. We recommend that you try them one by one to see which one works best for you.

Press the Y and RT buttons on the Xbox One controller at the same time

One of the first solutions you should try if you want to fix the black screen problem on Xbox One is to press the right RT trigger and the Y button at the same time right after turning on the console. While it sounds simple, this alternative has been useful for several users who have experienced the same problem.

In fact, one of the first Reddit users to talk about this method was 'Stefvr' who had the black screen problem on your console, he decided to try it and luckily he succeeded. Subsequently, several users responded to his Reddit post claiming that they tried it and that it worked for them too.


Open another tab from the menu

Another good solution you can try is to press the center button of the Xbox One controller to open the guide. There you have to select the option that says 'Start' and right after that you have to exit the main menu by opening another tab. This alternative has also been cataloged as a hit by several Xbox community users.


Vai all’Xbox Store

While it may not sound believable, a large number of Reddit users have claimed that the black screen error on Xbox One it can be solved by visiting the official store, which doesn't make much sense, but the important thing is that it works.

To access the Xbox Store, simply open the guide by pressing the center button on the controller and then tap the 'A' button on the main banner. Next you will need to go back to the start menu to verify that it worked.

Try resetting the console

In this case we will show you a more drastic, but effective solution that can work in case you have tried the previous alternatives and none have worked.

So, to reset your console you have to hold down the power button on the Xbox One console for a few seconds until it turns off completely. Then you should see that the boot menu is working fine, but we recommend that you turn the console off and on again to make sure that the black screen error has been corrected.


Disconnect the console from the network 

Finally, we recommend that you only use the console without an internet connection. Apparently, the black screen error on Xbox One it can be caused by problems regarding the connection of the Microsoft platform servers as such. This is why being offline the error should be corrected.


So, to use the console in offline mode you need to go to the network and Wi-Fi settings and disconnect from the network. Unfortunately in this mode you will not be able to access the online features offered by the Xbox One, but this is the price to pay to correct the black screen error on your Xbox One.


After activating offline mode, it is recommended that you completely restart the console and then reconnect to the internet to see if the error is resolved.

If this information was helpful to you, remember to share it with all your friends through social networks, see you next time!


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