Pokémon go: how to fix the error of not authenticating (2021)

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Pavel Yosifovich
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Although Pokémon Go has been on the market for several years and has millions of users around the world, it sometimes has errors that can become annoying. If you don't know a way to fix them, your experience in this augmented reality game may get worse. For this same reason, today we will explain how to solve the Pokémon Go problem of not being able to authenticate.

If you are one of those players suffering because Pokémon Go cannot authenticate your account, Then you're in the right place.



Pokémon Go does not enter

Why and when does this error occur?

This Pokémon Go error not letting you authenticate the account is usually caused by a problem with the application, connection, or server. It also happens when the account is banned. This error does occurs when you try to launch Pokémon Go and it won't connect to the server.

If Pokémon Go players have their account blocked (for whatever reason) they can report the problem to the Niantic support page. But if your account has not been blocked by unauthorized tools, you should do what we will explain below.

What can be done to fix it?

There are four methods you can perform to fix this Pokémon Go problem which does not allow you to authenticate the account. Try them out and find out which one is the most effective for you.

Method 1: Make sure the game is up to date

Before doing anything to fix the problems, check first of all to use the latest version of Pokémon Go. Doing so is simple, just follow these steps.


Pokémon Go cannot authenticate


  • Apri Google Play Store.
  • Tap the three horizontal lines menu located in the upper left part of the application.
  • Press Le my applications and my games to see a list with everything you have installed on your mobile.
  • Tap the Update All button. If an update is available for Pokémon Go, the game update will begin immediately.
  • When the update is complete, reopen the game and see if the problem persists.

Method 2: check your internet connection

Even if it seems very obvious, make sure your internet connection is good enough to play Pokémon Go safely. Run a speed test to see if everything is running smoothly. On the other hand, always try to play while connected to a Wi-Fi network so that the internet speed is as fast as possible. As long as you don't have a stable connection, the error will constantly appear in Pokémon Go.

Method 3: Restart Pokemon Go to fix the unable to authenticate error message

Sometimes, this problem is caused by an error in the application which can be fixed by restarting it. If you want to do this, go to the recent applications section on your phone, find Pokémon Go app and swipe up to close it. Now open the game and check if the problem persists.


Method 4: clear Pokémon Go cache and data

You may need to clear all Pokémon Go data to fix this problem. How you do it? By following these steps.


Svuota the cache in Pokémon Go

  • Go to the Settings of your mobile.
  • Search in App and notification.
  • Toccata See all apps.
  • Awards Pokémon Go.
  • Toccata Storage and cache.
  • Tap Clear Memory and Clear Cache, then be sure to confirm the action.

Did you want to improve with this popular Niantic game? First find out which are the easiest and most difficult Pokémon to catch in Pokémon Go. Also, you should also check out this guide to get Pokécoins in Pokémon GO by playing from home. Become a true Pokémon master!


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